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Frequently Asked Questions

What payment options are available?

You can pay for your purchase with Visa, Mastercard or Discover. For payment by check, please send your order to our mailing address which is:

Vintage New Media, Inc.
3655 West Anthem Way
Suite A109 PMB #102
Anthem, Arizona 85086.

How much is shipping?

U.S. shipments are a flat $8.95 for all orders with shippable items. We usually ship by USPS Priority mail, but may ship by UPS for large orders.

For orders shipping to outside the U.S., we always ship by Air Mail. When you check out, choose the international shipping option. Prices will be listed on that page.

I tried to place an order, but my credit card didn't work. What happened?

Make sure your account information (especially your name) matches the information registered with your credit card provider. Do not place dashes within the credit card number. The expiration date should be in the format: mm/yy, for example, 06/96.

I ordered some electronic fiction. Now what?

First, you must have the Adobe Acrobat Reader software to display or print the stories on your computer. To download this free software, follow the directions at the Adobe site.

After you place an order, a table of products you ordered will be listed. Next to the electronic fiction is a "Download Here" link. By clicking on this link, you can download the story immediately. You also may download any stories for 3 days after you have ordered them, from the Membership Services menu on the Vintage Library home page.

What is your return policy?

You may return any items in their original condition within 30 days of delivery for a full refund, minus the shipping fees you paid. CD sets and DVDs must be unopened. Items purchased between November 1 and December 31 may be returned until January 31.

If the return is because of a defective item, the shipping fees you paid will be refunded as well.

Send return packages to:

Vintage New Media, Inc.
3655 West Anthem Way
Suite A109, PMB 102
Anthem, AZ 85086

What do you do with my personal information?

Please read our Privacy Policy

How do I contact you?

For problems completing your order, downloading files, or reaching any of our pages, please email support AT vintagelibrary.com.

For questions or comments regarding our content, stories, or any other information about our site, please email info AT vintagelibrary.com.